This webinar recording discusses how crisis services providers can leverage the use of AI to evaluate quality and mitigate growing challenges related to the steady increase in demand for crisis services.
Crisis Services are in Need of Quality Control Solutions
There have been substantial resources allocated to 988 crisis centers across the nation to help scale up the availability of mental health services. However, with a projection of up to 40 million calls a year by 2026, many wonder how crisis centers will continue to care for those at risk of suicide, while also supporting those who are providing the care.
As timely and accessible crisis services become increasingly available, quality control comes in the form of direct observation of select contacts and relies on expert human raters to evaluate session recordings. While effective for rating a small sample set, this method is time-intensive, often rather expensive, and not used consistently in real-world treatment settings. This presents a challenge to providing the high-quality crisis services that are critical to safe suicide care.
Transformative Change Requires a System-Wide Approach
Healthcare systems that have adopted Zero Suicide know that transformative change happens only in the context of systems that build a culture where policies, practices, and training “bake in” changes that promote safe suicide care. Zero Suicide takes a system-wide approach to improve outcomes and close gaps.
To meet the urgent need to enhance quality monitoring and feedback to support services and staff—not just in 988 but on all levels of behavioral health and wellness services—many organizations are turning to technology to help.
Hear How One Zero Suicide System is Partnering with Lyssn
Centerstone, a multi-state health system providing a wide range of mental health treatments, has been implementing Zero Suicide for almost a decade. Now supporting three 988 centers, Centerstone is partnering with Lyssn to integrate the AI training and QI platform as an evaluation tool to assess and improve fidelity to evidence-based practice.
Watch Centerstone Senior Vice President of Crisis Services Becky Stoll, Lyssn Co-Founder and Chief Science Officer Zac Imel, and Zero Suicide Institute Director Julie Goldstein Grumet as they discuss how crisis services providers can leverage the use of AI to evaluate quality and mitigate growing challenges related to the steady increase in demand for crisis services, affirming their commitment to patient safety and a just culture of support for care providers.
Becky Stoll is the Senior Vice President of Crisis Services at Centerstone health system with leadership in the areas of crisis services, disaster mental health, and suicide prevention.
Dr. Julie Goldstein Grumet, Director of the Zero Suicide Institute, provides strategic direction to healthcare systems to improve the identification and treatment of people at risk for suicide.
Zac Imel is Co-founder and Chief Science Officer at Lyssn.io as well as Professor and Director of Clinical Training for the Clinical Mental Health Counseling program at the University of Utah.